1. If tracking indicates that your package has been delivered but it’s missing, first check your designated safe location, consult with neighbors (if appropriate), or reach out to the carrier, as some may continue deliveries until 10 PM. Please check our Carrier Contact Information.
2. Verify the shipping address in your order confirmation is correct. If it is:
   
   1. Look for any notices of attempted delivery or postcards from your local postal service.
   2. Examine the area where the package was meant to be delivered.
   3. Determine if anyone else may have accepted the package on your behalf, unless doing so raises health or safety concerns.
   4. Check your mailbox and other typical mail-receiving spots, as packages may be handled by different carriers during transit.
   5. Look around the porch.
   6. Investigate the garage.
   7. Inspect exterior doors and other potential drop-off spots where the package might be hidden, like under a mat or at a side entrance.
   8. Check with the front desk, reception area, or any designated receiving area in your building.
   9. Wait for up to five business days, as sometimes packages may be marked as delivered before they actually arrive.
   10. If you have not received your package after this period, please contact us within 30 days of the expected delivery date, and we will help you resolve the issue.
3. Important: After your package is transferred to your local postal service, we can no longer manage the shipment, as they operate independently and rely on the delivery updates available on their website.
   1. For assistance, please contact your local post office. Please check our Carrier Contact Information.

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If you require further assistance, submit a ticket here. We will respond within 48 hours.