Late Deliveries

1. Although most packages are delivered promptly, some orders may arrive later than anticipated.
   1. Various factors that could lead to delayed deliveries include:
      1. An incorrect or incomplete address, such as missing information like an apartment, building, floor, or unit number.
         1. If the shipping address you provided matches the one in the Order Confirmation email, please refer to the Shipping and Delivery.
         2. If you submitted an incorrect address, we’re unable to adjust it.
            
            1. We suggest contacting your local post office to rectify the issue. We've compiled some of the Carrier Contact Information here.
      2. Severe weather conditions
         1. Severe weather events like storms, blizzards, and heatwaves can hinder delivery efforts. Like all companies, couriers face difficulties during inclement weather. Please stay informed through local news regarding weather updates. If your area is experiencing adverse conditions, your delivery might be delayed. We appreciate your understanding in these matters.
      3. International customs procedures

         1. If your package is held up in customs due to clearance issues, we respectfully ask for your patience while the customs process is completed.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.