1. If you notice that an item is not included in your package, it might have been dispatched separately. Please review your Order Confirmation to check if each item has a distinct tracking number.
   1. If all items are associated with the same tracking number, please click here to submit a ticket and attach a copy of the packing slip or any of the paperwork that came in with the parcel so we can further check for you.
      1. If the packing slip or other documents indicate an item is absent, we will ensure that the missing item(s) are sent to you as quickly as possible!
   2. If the items were shipped separately, please click here to check how to track your remaining parcel.
      1. To check with your local post office, please click here to see the most common carriers.
2. If you’re uncertain whether your items were shipped together or separately, please click here to submit a ticket so we can further check for you.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.