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Understanding Unexpected Fees
Undeliverable Packages
My delivery was sent back to the sender.
Track Package
How can I monitor the status of my order?
Shipping & Handling Fees for Discounted Items
Service and Shipping Charges for Discount Deals
Refunds | Returns
I’d like a refund on my order.
Missing Item/s
I’m missing several items from my order.
Late Deliveries
I still haven't received my order, and it's beyond the estimated delivery date.
Import | Customs Fees
Import Processing Fees
Edit Order
Am I able to update my order?
Delivered But Not Received
Resolving issues with a package that appears delivered but is missing.
Damaged | Incorrect Item
Perpetual Warranty / Purchase Insurance
The product I received is defective, I received an incorrect order, and my shipment has not yet arrived.
Carrier Contact Information
How can I find the carrier’s customer service?
Cancel Order
I am requesting to cancel my order.